SNCF mobile app. By calling +33 892 35 35 35 (cost of international call + fees of your phone operator) or at your original selling point. If you’ve already changed or cancelled your booking, please disregard this message. Thank you for your understanding.
Contact us on 09 69 32 21 41 Monday to Friday, 7am to 7pm, and Saturday 8am to 1pm, toll-free. TER Burgundy-Franche Comté. Contact us on 03 80 11 29 29 Monday to Saturday, 7am to 8pm, price of a local call. TER Brittany. Toll-free number: 08 00 88 05 62 Monday to Friday, 6:15am to 8pm, and Saturday 10am to 5pm. TER Centre-Val de LoireThe fastest and easiest way is by visiting the Homepage on this site and following these three simple steps: Enter your mobile number or serial number in the “File, Continue or Track My Claim” section on the right-hand side of the page.SNCF Connect is the new go to platform for simpler, smoother and cleaner transportation, throughout France. Organise all your bookings and manage all your trips, big or small, in one easy-to-use app. More options to choose from, for everyday travel as well as for special occasions. Customised thanks to useful, specific information and real-time
Here are answers to the most common questions from SNCF customers across all communications channels. Updated on 8 December 2023 2-minute read How long are TER tickets valid?